Shipping & returns

Delivery rates

The rate is set by the province in the delivery address. Whatever you see here is what checkout charges — both read the same settings.

Delivery is free on orders over Rs 5,000. The threshold is checked against your total after any discount code, so a coupon can push an order back under it.

How long it takes

Orders placed before 4pm on a working day are picked up the same day. After that, or on a Sunday or public holiday, they go the next working day. The estimates above start from pickup, not from when you ordered.

You will get a tracking number by email and SMS as soon as the parcel leaves us. You can check it any time on the tracking page with your order number and the phone number you ordered with — no account needed.

Paying

Cash on delivery is available everywhere we ship. Pay the courier when the parcel arrives.

Returns

An unopened bottle can come back within seven days of delivery for a full refund of the item price. Return postage is yours unless the fault was ours. Tell us before you send it so we know to expect it.

An opened bottle cannot be returned. A fragrance is a cosmetic applied to skin and we cannot resell one that has been used. This is the one rule we do not bend, and it is why the six millilitre size exists — it is priced as a try-it bottle for exactly this reason.

When something is wrong

Damaged or leaking on arrival: photograph the parcel and the bottle before unpacking any further and send the pictures within 48 hours. We replace or refund in full, including delivery, and you do not need to send anything back.

Wrong item: we send the right one and collect the wrong one at our cost. That is our mistake, not a return.

Never arrived: if tracking has not moved for five working days, tell us and we will chase the courier. If the parcel is genuinely lost we replace it — you should not have to argue with a courier on our behalf.

Refunds

Issued within three working days of us receiving a return or accepting a damage claim. Bank transfers land the same or next working day. For a cash on delivery order we transfer to whatever account you give us — there is nothing to reverse, so we need the details from you.

Starting a return

Send a message from the contact page with your order number, or call +923001234567. There is no form to fill in and no ticket number to quote.